VSQ 3010 Series

  • A high-end PC-based solution.
  • The queue server will be able to support up to 20 departments.
  • Each department can have up to 32 services and 60 counters.
  • The system is network compatible, this means each department can be located at different building or even different geographical area which are connected throught LAN or INTRANET.
  • Provide Real-time queue status monitoring.

Description

VSQ 3010 SERIES

Queue Server

PC-Based, 20 Department, 32 services, 60 counters.

First-Come-First-Served, Priority Calling.

UPS power backup memory.

 

Ticket Printer

Thermal / Dot Matrik Printer ranging from 6 – 12 call buttons

Touch Screen Kiosk

Consist of 17 LCD Touch Screen Panel with high reliability and using resistive sensing technology.

Main Display

Ranging from 2 to 4 rows, 4 digit Ticket No., 1 or 2 digit Counter No., 2.3” or 4“ Character Height Superbright 7 – segment Red / Green LED. Silver Anodized Aluminium Frame.

Multimedia Display

Displays multimedia contents with Queue information at real time on TV.

Counter Display

4 digits, 2.3” / 4” Character Height Superbright 7-segment Red/Green LED. Silver Anodized Aluminium Frame.

Counter Terminal

LCD Display Keypad.

RJ45 Connection Interface.

Voice Module

Microprocessor technology with built-in amplifier. Comes with 2 wall-mount / ceiling speakers.

Device Gateway

TCP/IP Based, accessible from within the organization network. Interface between the Queue Server and all the hardware. Each device gateway represent a department in the queue system.

Upgradability

Up to 20 Departments

Up to 32 Services per Department

Up to 60 Counters per Department

PC Supervisory Software

Web server for real time graphical queue monitoring and report generator.

Queue Functions

Sequential Call

Recall

Random Call

Multiple Service and Priority Call

Missed Call

Serving Time Remainder

Waiting Time Remainder

New Queue Notification

Transfer Queue

Store Queue / Check Queue Status

Queue Reports

Real-time Queue Monitoring

Multiple Languages Voice

Ticket Formatter Wizard

Integrated QoS Monitoring and Reporting

Integrated HIS, CRM, appointment system

Waiting Time/Zone Optimizer

Peak and Non Peak Analysis

Time and Customer Distribution Analysis

Anomaly Alert

Smart Alert / Notification (Web Browser, SMS, Email)

Performance Analysis

Warranty

1 Year Manufacturer warranty

Best For

Corporate customers who need a powerful and flexible system that is capable of serving up to 20 departments without any geographical restriction (network ready).

Users who want to improve their staff overall efficiency. Like Key Performance Index (KPI).